Where is the item coming from?
The majority of our inventory is sold from our warehouses in China with a select few items from other distributors in other countries including in the United States. That being said, sometimes your order may come in different packages at different times.
Where do you ship and how much it cost?
We provide international shipping all over the world. The product price does not include shipping cost. The online system will generate a shipping fee for your order.
How long my order will take to be delivered?
The order will be processed within 1-2 days after your purchase and shipped the next day after processing. We cannot tell you that the product will arrive in a few days, we can only tell you how many days it is expected to take, because transportation may be affected by holidays, weather conditions and other factors. But we can guarantee the use of dedicated lines, so there is no need to transit from other countries. This method of transportation will take less time.
Here are two tracking examples you can see the time required:
Note: If your area is a remote area, we cannot use dedicated line transportation.
How do I use DHL shipping?
By default, DHL shipping is not supported, if you need DHL shipping to receive the product more quickly. Please note that DHL shipping will be very expensive, and tariffs may be charged if sent to Europe. If you need to use DHL shipping, please contact us: firstname.lastname@example.org
- Customs & Regulations
You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country.
- How can I track my order?
We will send the tracking number of your order to the email you provided within 1~3 working days after purchase. You can check the latest tracking records through this website (https://www.17track.net/en).
- Why I’m not able to track my order?
Please note that tracking information will be displayed 8-10 business days after being updated due to Customs. If a tracking number is not searchable after this period of time, there are several possible causes:
The shipping company has not yet updated the most recent delivery information on their website; the tracking code is wrong; the parcel has been delivered a long time ago and the shipping company has removed it from the tracking code history.
We suggest you can contact our Customer Service at email@example.com in those situations and we will provide you with your tracking number. We will contact the delivery company on your behalf and you will be informed once there is further information.
The courier tried to deliver the package but I wasn't at home, what should I do?
Please contact the courier. Usually, they will resent your package on the next working day, but sometimes they just ask you to pick up your package at their office.
- I ordered multiple items but I have only received one/some of them. Why?
We do our best to reduce costs on your end so that you do not have to pay high taxes/premiums to get your items! If you ordered multiple items from us, it is highly likely that the goods will be shipped in several packages. Please allow some time for all of your items to arrive.
I tracked down my order and the status says Return to Sender, what should I do?
In the event that the parcels were returned to us, please contact us immediately so we can arrange to send you a replacement.
As the receiver it will be your sole responsibility to track your order and submit necessary requirements to the customs or courier otherwise if the order has been tagged as return to sender or unsuccessful delivery due to the receiver not being able to follow-up or have not submitted the necessary requirements or notification to the courier, we are not able to process any refund or replacement for free and you may need to place the order again.
The tracking site says Delivered but I haven’t received my order yet.
Please note that we provide a tracking number to each customer. It is customer’s responsibility to track down their orders. Kindly contact your local post office if the parcel arrived at your destination country. Please contact our Customer Service at firstname.lastname@example.org for further assistance. We are not responsible for any stolen packages.
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.
Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
Will I be charged with customs and taxes?
By default, you do not need to pay taxes. If you use DHL Express to send packages, you may need to pay import taxes, customs duties and related customs fees. The payment of these fees and taxes is your responsibility, and we do not assume any responsibility. We are not responsible for delays caused by the customs department of your country/region. For more detailed information on fees, please contact your local customs.